Refund policy

Due to the personal-use and hygiene-sensitive nature of our support braces, all purchases are considered final once an order has been placed and dispatched. We encourage customers to review product details and sizing information carefully before completing their purchase.

Because each PowerBrace product is fitted, worn, and in direct contact with the body, we are unable to accept returned items under our health and hygiene standards.

Damaged or Wrong Items

If your order arrives visibly damaged or you received the wrong item, please contact us within 48 hours of delivery. You must include your order number, a description of the issue, and clear photos. All claims are reviewed individually and resolved at the discretion of our support team.

Cancellations

Orders are processed immediately after confirmation to ensure fast dispatch. Cancellations are only possible within 1 hour of placing your order. After that point, the order cannot be stopped or modified.

Sizing

We provide a full sizing guide on every product page. If you have any questions before purchasing, reach out to us — we're happy to help you choose the right size and style before you order.

Your Rights

Nothing in this policy overrides any statutory rights you may have under applicable consumer protection law.

For any questions, contact us at powerbraceshop@outlook.com. Please include your order number. We aim to respond within 2–3 business days.