Shipping policy
hank you for shopping with PowerBrace. Please read our shipping policy carefully so you know what to expect after placing your order.
Order Processing
All orders are processed within 1 to 3 business days after payment is confirmed. During this time, your order is verified, quality checked, and prepared for dispatch. You will receive a confirmation email once your order has been placed.
Shipping & Delivery Times
Once your order has been dispatched, delivery typically takes 6 to 12 business days depending on your location and the courier service assigned to your shipment.
| Stage | Timeframe |
|---|---|
| Order Processing | 1 – 3 business days |
| Shipping & Delivery | 6 – 12 business days |
| Total Estimated Time | 7 – 15 business days |
Please note that these are estimates only. Actual delivery times may vary due to factors outside our control, including courier delays, customs clearance, or high-demand periods.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number where available. You can use this to monitor the progress of your delivery through the courier's tracking portal.
Shipping Delays
PowerBrace is not responsible for delays caused by the courier, customs processing, incorrect addresses provided at checkout, or unforeseen circumstances such as weather events or public disruptions. If your order has not arrived within the estimated window, please contact us and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is correct before completing your order. PowerBrace cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at powerbraceshop@outlook.com — we can only make changes before the order is dispatched.
Lost or Undelivered Orders
If your tracking shows your order as delivered but you have not received it, please check with neighbours or your local post office first. If the issue remains unresolved, contact us within 7 days of the marked delivery date and we will investigate with the courier on your behalf.